How To Fix CRM_ESOA_VOUCHER013 - Confirmation not possible; voucher ID &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_VOUCHER - ESOA : Message class for Voucher

• Message number: 013

• Message text: Confirmation not possible; voucher ID &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_VOUCHER013 - Confirmation not possible; voucher ID &1 not found ?

  The SAP error message CRM_ESOA_VOUCHER013 indicates that a confirmation action cannot be completed because the specified voucher ID (denoted as &1) could not be found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with vouchers or promotions.
  Causes:
  
  Incorrect Voucher ID: The voucher ID entered may be incorrect or mistyped.
  Voucher Not Created: The voucher may not have been created or saved in the system.
  Voucher Deletion: The voucher may have been deleted or is no longer active.
  Authorization Issues: The user may not have the necessary permissions to access the voucher.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the voucher not being found.
  
  Solutions:
  
  Verify Voucher ID: Double-check the voucher ID for any typographical errors. Ensure that you are using the correct ID.
  Check Voucher Existence: Use transaction codes like CRM_VC or relevant reports to check if the voucher exists in the system.
  Review Deletion Logs: If the voucher was deleted, check the deletion logs or consult with your system administrator to see if it can be restored.
  Check User Permissions: Ensure that the user has the necessary authorizations to access and confirm the voucher.
  Data Synchronization: If the system is integrated with other applications, ensure that data synchronization processes are functioning correctly. You may need to run a synchronization job or check for errors in the integration.
  Consult Documentation: Refer to SAP documentation or help resources for any specific configurations or settings related to vouchers in your CRM system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing vouchers in SAP CRM.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.