How To Fix CRM_ESOA_VOUCHER012 - Sales document reference type code is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_VOUCHER - ESOA : Message class for Voucher

• Message number: 012

• Message text: Sales document reference type code is not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_VOUCHER012 - Sales document reference type code is not maintained ?

  The SAP error message CRM_ESOA_VOUCHER012 indicates that the sales document reference type code is not maintained in the system. This error typically arises when trying to create or process a sales document in SAP CRM (Customer Relationship Management) and the system cannot find the necessary configuration for the reference type code.
  Cause:
  
  Missing Configuration: The reference type code for the sales document is not defined in the system. This could be due to a missing entry in the customizing settings.
  Incorrect Document Type: The document type being used may not be correctly set up to reference the required sales document type.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing the reference type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Sales Order Management > Sales Order > Define Sales Document Types.
  Ensure that the sales document type you are trying to use has a valid reference type code maintained.
  
  
  
  Maintain Reference Type Code:
  
  If the reference type code is missing, you will need to create or maintain it. This can usually be done in the same configuration area where you define sales document types.
  Ensure that the reference type code is correctly linked to the sales document type you are working with.
  
  
  
  Check Document Type Settings:
  
  Verify that the document type you are using is correctly configured to allow for the reference type you are trying to use.
  Ensure that all necessary fields and settings are properly maintained.
  
  
  
  Test the Changes:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the settings, refer to SAP documentation or consult with your SAP Basis or functional consultant for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE80 for development objects.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to make changes in the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.