How To Fix CRM_ESOA_VOUCHER002 - Voucher code &1 successfully utilized

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_VOUCHER - ESOA : Message class for Voucher

• Message number: 002

• Message text: Voucher code &1 successfully utilized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_VOUCHER002 - Voucher code &1 successfully utilized ?

  The SAP error message "CRM_ESOA_VOUCHER002: Voucher code &1 successfully utilized" typically indicates that a voucher code you are trying to use has already been redeemed or utilized in a previous transaction. This message is part of the SAP Customer Relationship Management (CRM) module, particularly in scenarios involving promotions, discounts, or vouchers.
  Cause:
  
  Voucher Already Redeemed: The most common cause is that the voucher code has already been used in a transaction, and therefore cannot be used again.
  System Configuration: There may be settings in the system that restrict the reuse of certain types of vouchers.
  Data Entry Error: The voucher code entered may be incorrect or may have been mistyped, leading to confusion about its status.
  
  Solution:
  
  Check Voucher Status: Verify the status of the voucher code in the system. You can do this by checking the voucher management or promotion management sections in SAP CRM to see if the voucher has indeed been utilized.
  Use a Different Voucher: If the voucher has been used, you will need to use a different, valid voucher code for the transaction.
  Contact Support: If you believe the voucher should still be valid, contact your system administrator or SAP support for further investigation. They can check the logs and the voucher's history to determine why it is showing as utilized.
  Review Configuration: If you are responsible for system configuration, review the settings related to voucher usage to ensure they align with your business rules.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and voucher management for more detailed information on how vouchers are processed and managed.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you manage and track vouchers (e.g., CRMV_VOUCHER for voucher management).
  User Training: Ensure that users are trained on how to properly enter and manage voucher codes to minimize errors.
  
  By following these steps, you should be able to resolve the issue related to the voucher code and understand the underlying reasons for the error message.