How To Fix CRM_ESOA_SERVICE013 - Duration only allowed for service items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_SERVICE - Message Enterprise Service Invoice Plan

• Message number: 013

• Message text: Duration only allowed for service items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_SERVICE013 - Duration only allowed for service items ?

  The SAP error message CRM_ESOA_SERVICE013 indicates that there is an issue with the duration field in a service item within the SAP CRM system. This error typically occurs when you are trying to set or manipulate the duration for an item that is not classified as a service item. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Item Type Mismatch: The error arises when you attempt to assign a duration to an item that is not a service item. In SAP CRM, only service items (like service orders or service contracts) are allowed to have a duration associated with them.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the expected behavior for service items.
  Data Entry Errors: Incorrect data entry or selection of item types during the creation or modification of a document can lead to this error.
  
  Solution:
  
  Check Item Type: Ensure that the item you are trying to assign a duration to is indeed a service item. You can do this by reviewing the item category in the document.
  Correct Data Entry: If you mistakenly selected a non-service item, correct the item type to a service item that allows for duration.
  Review Configuration: If you believe the item should be a service item, check the configuration settings in the SAP system to ensure that the item category is set up correctly to allow for duration.
  Consult Documentation: Refer to SAP documentation or help resources to understand the specific requirements for service items and their associated fields.
  Testing: If changes are made, test the scenario again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on service item configurations.
  Transaction Codes: Familiarize yourself with transaction codes related to service management in SAP CRM, such as CRMD_ORDER for managing service orders.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify service items and their associated fields.
  Training and Documentation: Consider providing training for users on how to properly create and manage service items in SAP CRM to prevent similar errors in the future.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the configuration and data integrity of your SAP CRM system.