How To Fix CRM_ESOA_MSG021 - Schedule line with ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_MSG - Error Message for Customer Quote ESOA Project

• Message number: 021

• Message text: Schedule line with ID &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_MSG021 - Schedule line with ID &1 does not exist ?

  The SAP error message CRM_ESOA_MSG021, which states "Schedule line with ID &1 does not exist," typically occurs in the context of Sales Order Management or Service Order Management within the SAP CRM system. This error indicates that the system is unable to find a schedule line associated with the specified ID, which can prevent further processing of the order.
  Causes:
  
  Incorrect Schedule Line ID: The ID provided may be incorrect or does not correspond to any existing schedule line in the system.
  Deleted Schedule Line: The schedule line may have been deleted or not created properly during the order processing.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption.
  Configuration Issues: There could be issues with the configuration of the order types or schedule line categories.
  Authorization Issues: The user may not have the necessary authorizations to view or access the schedule line.
  
  Solutions:
  
  Verify Schedule Line ID: Check the schedule line ID being used in the transaction. Ensure that it is correct and corresponds to an existing schedule line.
  Check Order Status: Review the status of the order to ensure that the schedule line should exist. If the order is in a state that does not allow for schedule lines, this could be the issue.
  Recreate Schedule Line: If the schedule line was deleted or not created, you may need to recreate it. This can often be done by editing the order and adding the necessary schedule line.
  Database Consistency Check: Run consistency checks on the database to identify and resolve any inconsistencies. This may require the assistance of a technical team or SAP Basis administrator.
  Review Configuration: Check the configuration settings for the order types and schedule line categories to ensure they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify schedule lines.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VA03 (Display Sales Order) or CRMD_ORDER (Manage CRM Orders) to investigate the order and its schedule lines.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring in the code.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.