How To Fix CRM_ESOA_MSG010 - Reading the sales order failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_MSG - Error Message for Customer Quote ESOA Project

• Message number: 010

• Message text: Reading the sales order failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_MSG010 - Reading the sales order failed ?

  The SAP error message CRM_ESOA_MSG010, which indicates that "Reading the sales order failed," typically arises in the context of SAP CRM (Customer Relationship Management) systems when there is an issue retrieving sales order data. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the sales order data in the database, which can prevent the system from retrieving the order correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the sales order data.
  Technical Issues: There could be technical problems such as database connectivity issues, system performance problems, or issues with the underlying application logic.
  Incorrect Sales Order Number: The sales order number being queried may be incorrect or does not exist in the system.
  System Configuration: Misconfigurations in the CRM system or related components can lead to failures in data retrieval.
  Network Issues: If the system is trying to access data from a remote server, network issues could prevent successful data retrieval.
  
  Solutions:
  
  Check Sales Order Number: Verify that the sales order number you are trying to access is correct and exists in the system.
  Review Authorizations: Ensure that the user has the necessary permissions to access the sales order data. This may involve checking roles and authorizations in the SAP system.
  Data Consistency Check: Run consistency checks on the sales order data to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 or SE16 to inspect the relevant database tables.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate potential database or application server issues.
  Network Troubleshooting: If applicable, check for any network issues that may be affecting connectivity to the database or application server.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), SE11 (Data Dictionary), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to CRM and sales order issues in the SAP Support Portal, as they may provide specific fixes or patches for known issues.
  Documentation: Review SAP documentation and guides related to CRM sales order management for best practices and troubleshooting tips.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the CRM_ESOA_MSG010 error and successfully read the sales order data.