How To Fix CRM_ESOA_MSG002 - Item ID &1 entered more than once

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_MSG - Error Message for Customer Quote ESOA Project

• Message number: 002

• Message text: Item ID &1 entered more than once

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_MSG002 - Item ID &1 entered more than once ?

  The SAP error message CRM_ESOA_MSG002 indicates that an item ID has been entered more than once in a transaction or document. This typically occurs in the context of CRM (Customer Relationship Management) processes, where unique identifiers for items are required to maintain data integrity.
  Cause:
  
  Duplicate Entry: The most common cause is that the same item ID has been inadvertently entered multiple times in the same transaction or document.
  Data Import Issues: If data is being imported from an external system, duplicates may arise due to incorrect data handling or mapping.
  User Error: Users may accidentally add the same item multiple times while creating or editing a document.
  
  Solution:
  
  Check for Duplicates: Review the document or transaction to identify where the duplicate item ID has been entered. Remove or correct the duplicate entry.
  Data Validation: Implement validation checks in the user interface to prevent users from entering the same item ID more than once.
  Data Cleanup: If the error arises from data imports, ensure that the source data is cleaned up to remove duplicates before importing.
  Review Business Logic: If this error occurs frequently, consider reviewing the business logic or processes to ensure that they are designed to prevent duplicate entries.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be working with various transaction codes in SAP CRM, such as creating sales orders, service requests, or other documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Providing training to users on how to properly enter data can help reduce the occurrence of this error.
  System Configuration: Review the configuration settings in your SAP system to ensure that they align with your business processes and prevent duplicate entries.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.