How To Fix CRM_ESOA_MAP_GENERAL034 - Responsibility ID was not filled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_MAP_GENERAL - General messages concerning the mapping

• Message number: 034

• Message text: Responsibility ID was not filled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_MAP_GENERAL034 - Responsibility ID was not filled ?

  The SAP error message "CRM_ESOA_MAP_GENERAL034 Responsibility ID was not filled" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of responsibility for a particular business object, such as a lead, opportunity, or service request. This error indicates that the system expects a Responsibility ID to be filled in, but it is missing.
  Cause:
  
  Missing Responsibility ID: The most common cause is that the Responsibility ID field is not populated when creating or updating a business object.
  Configuration Issues: There may be configuration settings in the CRM system that require a Responsibility ID to be filled but are not set up correctly.
  User Role/Authorization: The user may not have the necessary authorizations to assign a Responsibility ID.
  Data Transfer Issues: If data is being transferred from another system (e.g., through middleware), the Responsibility ID may not be included in the data mapping.
  
  Solution:
  
  Fill in the Responsibility ID: Ensure that the Responsibility ID field is populated when creating or updating the business object. This can often be done manually or through a default assignment based on user roles.
  Check Configuration: Review the configuration settings in the CRM system to ensure that the Responsibility ID is set up correctly. This may involve checking the settings in the CRM customizing (transaction SPRO) related to business partner roles and responsibilities.
  User Authorizations: Verify that the user has the necessary authorizations to assign a Responsibility ID. This may involve checking user roles and profiles in the SAP system.
  Data Mapping: If the error occurs during data transfer, check the mapping configuration in the middleware or integration tool to ensure that the Responsibility ID is being correctly passed to the CRM system.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for handling order administration.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By addressing the missing Responsibility ID and ensuring proper configuration and user roles, you should be able to resolve the error message and continue with your CRM processes.