How To Fix CRM_ES740 - Business Object Layer: Enterprise Search via template &1 not supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 740

• Message text: Business Object Layer: Enterprise Search via template &1 not supported.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES740 - Business Object Layer: Enterprise Search via template &1 not supported. ?

  The SAP error message "CRM_ES740 Business Object Layer: Enterprise Search via template &1 not supported" typically indicates that there is an issue with the configuration or usage of the Enterprise Search functionality in the SAP Customer Relationship Management (CRM) system. This error can occur when trying to use a search template that is not supported or not properly configured.
  Causes:
  
  Unsupported Template: The search template specified in the error message (&1) may not be supported for the type of search you are trying to perform.
  Configuration Issues: There may be issues with the configuration of the Enterprise Search or the Business Object Layer (BOL) in your SAP system.
  Missing or Incomplete Data: The data required for the search may be missing or incomplete, leading to the inability to execute the search.
  Version Compatibility: The version of the SAP system or the components involved may not be compatible with the search template being used.
  
  Solutions:
  
  Check Template Configuration: Verify that the search template you are using is correctly configured and supported for the type of search you are attempting. You may need to consult the SAP documentation or your system administrator for details on supported templates.
  Review Enterprise Search Settings: Ensure that the Enterprise Search settings in your SAP system are correctly configured. This includes checking the settings in the SAP NetWeaver system if applicable.
  Update or Patch System: If you are running an older version of SAP CRM or related components, consider applying the latest patches or updates, as these may resolve compatibility issues.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP Notes often provide solutions or workarounds for known issues.
  Check Authorization: Ensure that the user executing the search has the necessary authorizations to access the search template and the underlying data.
  Test with Different Template: If possible, try using a different search template to see if the issue persists. This can help isolate whether the problem is with the specific template or a broader configuration issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Enterprise Search and CRM for detailed information on configuration and supported features.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists and you have a support contract, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the error related to the Enterprise Search functionality in your SAP CRM system.