How To Fix CRM_ES255 - Save failed; no template ID provided

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 255

• Message text: Save failed; no template ID provided

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES255 - Save failed; no template ID provided ?

  The SAP error message "CRM_ES255 Save failed; no template ID provided" typically occurs in the SAP Customer Relationship Management (CRM) module when trying to save a transaction or document that requires a template ID, but none has been provided. This can happen in various scenarios, such as when creating or modifying a business transaction, like a sales order or service request.
  Cause:
  
  Missing Template ID: The most common cause of this error is that the system expects a template ID to be provided for the operation you are trying to perform, but it is missing.
  Configuration Issues: There may be configuration settings in the CRM system that require a template ID for certain processes, and these settings may not be correctly set up.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be handling the template ID correctly.
  User Input Error: The user may not have filled in all the required fields, including the template ID.
  
  Solution:
  
  Provide Template ID: Ensure that you are providing a valid template ID when saving the transaction. Check the relevant fields in the transaction screen to see if a template ID is required and fill it in.
  Check Configuration: Review the configuration settings in the CRM system to ensure that the template ID requirement is set up correctly. This may involve checking the customizing settings in the SAP system.
  Review Custom Code: If there are any custom developments, review the code to ensure that it correctly handles the template ID. You may need to involve a developer to assist with this.
  User Training: If the issue is due to user input error, consider providing training or documentation to users to ensure they understand the requirements for saving transactions.
  Debugging: If the issue persists, you may need to debug the process to identify where the template ID is being lost or not set. This may require technical expertise.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may be related to the process you are working on (e.g., CRMD_ORDER for managing orders).
  Documentation: Review the official SAP documentation for CRM to understand the requirements for templates and how they are used in various transactions.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.