How To Fix CRM_ES121 - Lock granted for template '&1' and user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 121

• Message text: Lock granted for template '&1' and user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES121 - Lock granted for template '&1' and user &2 ?

  The SAP error message CRM_ES121 indicates that a lock has been granted for a specific template and user. This typically occurs in the context of SAP CRM (Customer Relationship Management) when multiple users or processes attempt to access or modify the same data simultaneously, leading to a locking situation.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user or process is currently using the template specified in the error message. SAP uses locks to prevent data inconsistencies that can arise from concurrent modifications.
  Long-Running Transactions: If a user has a long-running transaction that holds a lock on the template, other users will be unable to access it until the lock is released.
  System Configuration: Sometimes, the system configuration regarding locks and transactions may lead to unexpected locking behavior.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Locking User: Use transaction codes like SM12 (for lock entries) to identify which user is holding the lock on the template. You can then communicate with that user to see if they can release the lock.
  Release the Lock: If necessary and if you have the appropriate permissions, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies.
  Optimize Transactions: If the issue is frequent, consider reviewing the processes that lead to long locks and optimize them to reduce the likelihood of concurrent access issues.
  System Configuration Review: If the problem persists, it may be worthwhile to review the system configuration related to locking mechanisms and transaction handling.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks is crucial. Locks can be exclusive (preventing all other access) or shared (allowing read access but preventing write access).
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks), SM21 (to check system logs), and ST22 (to analyze dumps) for troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific error message or locking behavior in your version of SAP CRM.
  
  If the issue continues to occur frequently, it may be beneficial to engage with your SAP Basis team or consult SAP support for further assistance.