How To Fix CRM_ERP_IL078 - Your configuration has been lost. Reading from shared memory failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 078

• Message text: Your configuration has been lost. Reading from shared memory failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL078 - Your configuration has been lost. Reading from shared memory failed ?

  The SAP error message CRM_ERP_IL078 ("Your configuration has been lost. Reading from shared memory failed") typically indicates an issue with the shared memory used by the SAP system for inter-process communication. This error can occur in various scenarios, particularly when there are problems with the configuration or the memory allocation for the CRM and ERP systems.
  Causes:
  
  Shared Memory Issues: The shared memory segment may not be properly allocated or may have been deleted or corrupted.
  Configuration Changes: Recent changes in configuration settings or updates that affect the shared memory settings.
  System Resource Limitations: Insufficient system resources (like memory) can lead to failures in reading from shared memory.
  Network Issues: If the systems are distributed, network issues can prevent proper communication between the CRM and ERP systems.
  Version Compatibility: Mismatched versions of the CRM and ERP systems can lead to compatibility issues.
  
  Solutions:
  
  
  Check Shared Memory Configuration:
  
  Use transaction code SM51 to check the status of the application servers and ensure that the shared memory is correctly configured.
  Verify the parameters related to shared memory in the instance profile (e.g., shmmax, shmmin, shmall).
  
  
  
  Restart the Application Server:
  
  Sometimes, simply restarting the application server can resolve temporary issues with shared memory.
  
  
  
  Check System Logs:
  
  Use transaction code SM21 to check the system logs for any related errors or warnings that could provide more context about the issue.
  
  
  
  Review Configuration Changes:
  
  If any recent changes were made to the configuration, review those changes to ensure they are correct and complete.
  
  
  
  Increase Memory Allocation:
  
  If the system is running low on memory, consider increasing the memory allocation for the SAP instance.
  
  
  
  Check for Updates/Patches:
  
  Ensure that both the CRM and ERP systems are up to date with the latest patches and updates, as these can resolve known issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM51: To check the status of application servers.
  SM21: To view system logs.
  RZ10: To modify instance profile parameters.
  
  
  
  SAP Notes: Always check the SAP Support Portal for any specific notes related to this error message, as they may provide additional context or solutions.
  
  
  Documentation: Review the official SAP documentation for CRM and ERP integration to ensure that all configurations are set up correctly.
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_ERP_IL078 error effectively.