How To Fix CRM_ERP_IL051 - Getting information about changed configuration data failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 051

• Message text: Getting information about changed configuration data failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL051 - Getting information about changed configuration data failed ?

  The SAP error message CRM_ERP_IL051, which states "Getting information about changed configuration data failed," typically occurs in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems. This error can arise during the synchronization of configuration data, such as when changes made in one system are not properly reflected in the other.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the configuration data between the CRM and ERP systems.
  Missing Data: Required configuration data might be missing in either the CRM or ERP system.
  Authorization Issues: The user or process attempting to access the configuration data may not have the necessary authorizations.
  Technical Issues: There could be technical issues such as network problems, system downtime, or issues with the middleware (like SAP PI/PO) that facilitate communication between the systems.
  Incorrect Customization: Custom settings or enhancements in either system may lead to unexpected behavior or errors.
  
  Solutions:
  
  Check Data Consistency: Verify that the configuration data in both systems is consistent. You can use transaction codes like CRMD_ORDER in CRM and VA03 in ERP to check the relevant data.
  Review Change Logs: Look at the change logs in both systems to identify any discrepancies or recent changes that might have caused the issue.
  Authorization Check: Ensure that the user or process has the necessary authorizations to access the configuration data. You can use transaction SU53 to analyze authorization issues.
  Middleware Monitoring: If you are using middleware for integration, check the logs and monitoring tools to identify any errors or issues in data transfer.
  System Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context about the failure.
  Reconfigure Integration: If the issue persists, consider reconfiguring the integration settings between CRM and ERP. This may involve checking RFC connections, middleware settings, or other integration parameters.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SM21, SU53, and SLG1 for logging and monitoring.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to CRM-ERP integration for best practices and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.