How To Fix CRM_ERP_IL003 - Sales order posting has not been started before (item data)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 003

• Message text: Sales order posting has not been started before (item data)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL003 - Sales order posting has not been started before (item data) ?

  The SAP error message CRM_ERP_IL003 indicates that the sales order posting process has not been initiated for the item data in question. This error typically arises in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems, particularly when dealing with sales orders.
  Cause:
  
  Incomplete Data Transfer: The sales order data may not have been fully transferred from CRM to ERP, leading to the system not recognizing that a posting should occur.
  Missing Configuration: There may be configuration issues in the integration settings between CRM and ERP that prevent the posting process from being initiated.
  Order Status: The sales order might be in a status that does not allow for posting, such as being incomplete or having errors in the item data.
  Technical Issues: There could be technical issues, such as network problems or system errors, that prevent the posting process from starting.
  
  Solution:
  
  Check Order Status: Verify the status of the sales order in CRM. Ensure that it is complete and ready for posting. If there are any errors or missing information, resolve those first.
  Review Integration Settings: Check the configuration settings for the integration between CRM and ERP. Ensure that all necessary settings are correctly configured to allow for sales order postings.
  Reprocess the Order: If the order was not posted due to a temporary issue, try to reprocess the order. This can often resolve the issue if it was caused by a transient error.
  Check for Updates: Ensure that both the CRM and ERP systems are up to date with the latest patches and updates, as bugs in earlier versions may cause such errors.
  Consult Logs: Review the application logs for any additional error messages or warnings that could provide more context about why the posting has not started.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for managing sales orders in CRM and VA01 for creating sales orders in ERP.
  Integration Documentation: Review SAP documentation on CRM-ERP integration to understand the data flow and requirements for successful sales order postings.
  User Authorizations: Ensure that the user attempting to post the sales order has the necessary authorizations in both CRM and ERP systems.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.