How To Fix CRM_ERP_IL002 - Sales order posting has not been started before (header data)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 002

• Message text: Sales order posting has not been started before (header data)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL002 - Sales order posting has not been started before (header data) ?

  The SAP error message CRM_ERP_IL002 indicates that the sales order posting process has not been initiated for the header data in the context of the integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning). This error typically arises when there is an attempt to perform an operation that requires the sales order to be posted, but the posting has not yet occurred.
  Causes:
  
  Incomplete Sales Order: The sales order may not have been fully created or saved in the system.
  Integration Issues: There may be issues with the integration settings between SAP CRM and SAP ERP, preventing the sales order from being posted.
  Missing Data: Required data fields in the sales order header may be missing or incorrectly filled out.
  Status of Sales Order: The sales order might be in a status that does not allow posting (e.g., it could be in a draft state).
  Custom Logic or Enhancements: Custom code or enhancements might be interfering with the standard posting process.
  
  Solutions:
  
  Check Sales Order Status: Ensure that the sales order is in a status that allows posting. If it is in a draft or incomplete status, complete the necessary steps to finalize it.
  Review Header Data: Verify that all required fields in the sales order header are filled out correctly. Look for any mandatory fields that may be missing.
  Integration Configuration: Check the configuration settings for the integration between SAP CRM and SAP ERP. Ensure that the necessary settings for document flow and posting are correctly configured.
  Reprocess the Order: If the sales order was previously processed but failed, try to reprocess it. This may involve re-saving or re-triggering the posting process.
  Check for Custom Code: If there are any custom enhancements or user exits that might affect the posting process, review them to ensure they are not causing the issue.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) in SAP ERP.
  Documentation: Review SAP documentation related to CRM-ERP integration and sales order processing for best practices and troubleshooting steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation, as they can analyze system logs and configurations in more detail.