How To Fix CRM_ERMS_CAT_MSG311 - Schemas have different descriptions in language "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 311

• Message text: Schemas have different descriptions in language "&1"

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The schemas to be merged have different descriptions in the language "
&V1&". The description of the leading schema is therefore assigned in
the merged schema.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG311 - Schemas have different descriptions in language "&1" ?

  The SAP error message CRM_ERMS_CAT_MSG311 indicates that there is a mismatch in the descriptions of schemas in a specific language. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Enterprise Resource Management System (ERMS) functionalities.
  Cause:
  The error arises when the system detects that the descriptions of the schemas (which could be related to categories, statuses, or other elements) are not consistent across different language versions. This inconsistency can occur due to:
  
  Missing Translations: Some schema descriptions may not have been translated into the specified language.
  Inconsistent Updates: Changes made to schema descriptions in one language may not have been replicated in others.
  Configuration Issues: There may be issues in the configuration settings that lead to discrepancies in language settings.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Schema Descriptions:
  
  Go to the relevant configuration area in SAP CRM where the schemas are defined.
  Verify that all schema descriptions are consistent across the languages you are using.
  
  
  
  Update Missing Translations:
  
  If you find that some descriptions are missing in the specified language, you will need to add or update those translations.
  Use transaction codes like SE63 (Translation) to manage translations for the schema descriptions.
  
  
  
  Consistency Check:
  
  Perform a consistency check to ensure that all schema descriptions are aligned across different languages.
  You may need to consult with your SAP Basis or functional team to run any necessary reports or checks.
  
  
  
  Review Customizations:
  
  If there are custom schemas or modifications, ensure that they have been properly translated and updated in all relevant languages.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests containing the updated schema descriptions are moved to the production environment.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and ERMS for any specific guidance on handling schema descriptions and translations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, and SE63 for managing CRM orders and translations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Language Settings: Ensure that the language settings in your user profile and system configuration are correctly set up.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.