How To Fix CRM_ERMS_CAT_MSG303 - Schemas must have same subject profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 303

• Message text: Schemas must have same subject profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG303 - Schemas must have same subject profile ?

  The SAP error message CRM_ERMS_CAT_MSG303 with the description "Schemas must have the same subject profile" typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with the configuration of email response management (ERM) or when setting up service request categories.
  Cause:
  This error usually arises when there is a mismatch between the subject profiles of the schemas being used. In SAP CRM, a subject profile defines the structure and content of the subject line for emails or messages. If you are trying to use multiple schemas that have different subject profiles, the system will throw this error to prevent inconsistencies.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Schemas: Identify the schemas that are being used in the process that triggered the error. You can do this by reviewing the configuration settings in the SAP CRM system.
  
  
  Compare Subject Profiles: Look at the subject profiles associated with each schema. Ensure that they are the same. If they are different, you will need to either:
  
  Modify one of the schemas to match the subject profile of the other.
  Create a new schema that has a subject profile compatible with the existing ones.
  
  
  
  Adjust Configuration: If you find that the subject profiles are indeed different, you can adjust the configuration in the SAP CRM system:
  
  Go to the configuration settings for the schemas and update the subject profile as needed.
  Ensure that all schemas that are intended to work together have the same subject profile.
  
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for SAP CRM and ERM for detailed information on configuring schemas and subject profiles.
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and modify the relevant configurations.
  Support: If you continue to face issues, consider reaching out to SAP support or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration.
  
  By ensuring that all schemas involved in the process have the same subject profile, you should be able to resolve the CRM_ERMS_CAT_MSG303 error effectively.