How To Fix CRM_ERMS_CAT_MSG031 - Category ID "&1" is leaf node but not unique

CRM_ERMS_CAT_MSG031 - Overview

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 031

• Message text: Category ID "&1" is leaf node but not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG031 - Category ID "&1" is leaf node but not unique ?

  The SAP error message CRM_ERMS_CAT_MSG031 indicates that there is an issue with the category ID in the CRM (Customer Relationship Management) system. Specifically, it states that the category ID you are trying to use is a leaf node (meaning it does not have any child categories) but is not unique. This can occur in the context of categorizing items, such as service requests, complaints, or other CRM-related objects.
  
  Cause:
  
  Non-Unique Leaf Node: The category ID you are trying to assign is a leaf node, which means it does not have any subcategories. However, there are multiple entries in the system with the same category ID, leading to ambiguity.
  Data Integrity Issues: There may be data integrity issues in the category hierarchy, where the same category ID is mistakenly assigned to multiple entries.
  Configuration Errors: There could be a misconfiguration in the category management settings, leading to duplicate entries.
  
  
  Solution:
  
  
  Check Category Configuration:
  
  Go to the category management