How To Fix CRM_ERMS_CAT_MSG027 - No authorization to release

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 027

• Message text: No authorization to release

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG027 - No authorization to release ?

  The SAP error message CRM_ERMS_CAT_MSG027 indicates that a user does not have the necessary authorization to release a specific document or transaction in the SAP Customer Relationship Management (CRM) system. This error typically occurs in scenarios involving the processing of service requests, complaints, or other CRM-related documents that require a release action.
  Cause:
  The primary cause of this error is a lack of appropriate authorization in the user's role or profile. This can happen due to:
  
  Missing Authorization Object: The user’s role may not include the necessary authorization objects that allow for the release of the document.
  Role Configuration: The roles assigned to the user may not be configured correctly to include the required permissions.
  Organizational Level Restrictions: There may be restrictions based on organizational levels that prevent the user from performing the release action.
  Changes in Authorization: Recent changes in the authorization roles or profiles may have inadvertently removed the necessary permissions.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to analyze the authorization check. This will show which authorization object failed and why.
  Review the user’s roles and authorizations in transaction code SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify Roles:
  
  If the necessary authorization objects are missing, you may need to modify the user’s roles in PFCG to include the required authorizations for the release action.
  Ensure that the roles are properly assigned to the user.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles, consult with your SAP security team or administrator to request the required authorizations.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, test the release action again to ensure that the error is resolved.
  
  
  
  Documentation:
  
  Document any changes made to roles or authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to CRM document processing include CRM_ORDER, CRM_ORDER_MAINTAIN, and others specific to the actions being performed.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide guidance on authorization-related problems.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the CRM_ERMS_CAT_MSG027 error.