How To Fix CRM_ENG_TEST_CASE002 - Err: Point transaction non-qualifying points incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ENG_TEST_CASE - Engine Test Case

• Message number: 002

• Message text: Err: Point transaction non-qualifying points incorrect

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ENG_TEST_CASE002 - Err: Point transaction non-qualifying points incorrect ?

  The SAP error message CRM_ENG_TEST_CASE002 with the description "Point transaction non-qualifying points incorrect" typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with point transactions, particularly in scenarios involving loyalty programs or point management.
  Cause:
  This error usually arises due to one or more of the following reasons:
  
  
  Incorrect Configuration: The configuration settings for point transactions may not be set up correctly. This includes settings related to point accumulation, redemption, or qualification criteria.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the point transactions, such as incorrect point values, invalid customer data, or mismatched transaction types.
  
  
  Business Rules Violation: The transaction may not meet the defined business rules for qualifying points. For example, certain transactions may not qualify for point accumulation based on predefined criteria.
  
  
  System Bugs or Issues: There could be bugs or issues in the SAP system that are causing the error to be triggered incorrectly.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for point transactions in the SAP CRM system. Ensure that all settings related to point accumulation and redemption are correctly defined.
  Verify the qualification criteria for points and ensure they align with the business requirements.
  
  
  
  Validate Data:
  
  Check the data associated with the point transaction. Ensure that all relevant data (customer information, transaction details, etc.) is accurate and complete.
  Look for any discrepancies in point values or transaction types that may lead to the error.
  
  
  
  Review Business Rules:
  
  Examine the business rules that govern point transactions. Ensure that the transaction in question meets all the necessary criteria for qualifying points.
  
  
  
  Debugging:
  
  If the issue persists, consider using debugging tools within SAP to trace the error and identify the root cause. This may require assistance from a technical consultant or SAP support.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM point transactions for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including transaction details and any relevant configuration settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on point transaction configurations.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to point management, such as CRMD_ORDER for managing transactions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ENG_TEST_CASE002 error message.