How To Fix CRM_ENG_TEST_CASE001 - Err: Point transaction qualifying points incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ENG_TEST_CASE - Engine Test Case

• Message number: 001

• Message text: Err: Point transaction qualifying points incorrect

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ENG_TEST_CASE001 - Err: Point transaction qualifying points incorrect ?

  The SAP error message CRM_ENG_TEST_CASE001 with the description "Point transaction qualifying points incorrect" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the points associated with a transaction, particularly in the area of service management or warranty management.
  
  Cause:
  
  Incorrect Configuration: The points assigned to a transaction may not match the expected values defined in the system configuration. This could be due to incorrect settings in the point transaction configuration.
  Data Inconsistency: There may be inconsistencies in the data related to the transaction, such as missing or incorrect entries in the relevant tables.
  Business Rules Violation: The transaction may not comply with the business rules set for point transactions, leading to a mismatch in qualifying points.
  Missing Master Data: Required master data (like customer, product, or service data) may be missing or incorrectly maintained, affecting the point calculation.
  
  
  Solution:
  
  Check Configuration: Review the configuration settings for point transactions in