How To Fix CRM_EMAIL406 - Formatting will be lost; New cell widths are generated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 406

• Message text: Formatting will be lost; New cell widths are generated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL406 - Formatting will be lost; New cell widths are generated ?

  The SAP error message CRM_EMAIL406 indicates that there is an issue with the formatting of an email being generated in the SAP CRM system. Specifically, the message states that "Formatting will be lost; New cell widths are generated." This typically occurs when the system is trying to convert a formatted document (like an HTML email or a report) into a format that does not support the original formatting, leading to potential loss of layout and design.
  Cause:
  
  HTML Formatting Issues: The email content may contain HTML or CSS styles that are not supported by the email client or the SAP system.
  Table Widths: The widths of tables or cells in the email content may be set in a way that is incompatible with the email format being used.
  Email Client Limitations: Different email clients render HTML emails differently, and some may not support certain styles or formatting.
  SAP Configuration: There may be settings in the SAP system that affect how emails are formatted and sent.
  
  Solution:
  
  Review Email Content: Check the HTML content of the email for any complex formatting or styles that may not be supported. Simplifying the HTML can help.
  Adjust Table Widths: Ensure that the widths of tables and cells are set in a way that is compatible with email standards. Use percentage-based widths instead of fixed pixel widths where possible.
  Test with Different Email Clients: Send test emails to different email clients to see how they render the content. This can help identify specific formatting issues.
  SAP Notes and Updates: Check for any SAP Notes or updates related to email formatting in your version of SAP CRM. There may be patches or configuration changes that can resolve the issue.
  Consult Documentation: Review SAP documentation regarding email formatting and best practices for creating HTML emails within the CRM system.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is affecting business processes.
  Email Standards: Familiarize yourself with email HTML standards, as they can differ significantly from web standards.
  
  By addressing the formatting issues and ensuring compatibility with email clients, you can mitigate the risk of losing formatting in your SAP-generated emails.