How To Fix CRM_EMAIL320 - Enter a business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 320

• Message text: Enter a business partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL320 - Enter a business partner ?

  The SAP error message CRM_EMAIL320, which states "Enter a business partner," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to send an email or perform an action that requires a business partner (BP) to be specified, but none has been provided.
  Cause:
  
  Missing Business Partner: The most common cause of this error is that the user has not entered a business partner in the relevant field. This could be due to oversight or because the business partner data has not been properly set up in the system.
  Incorrect Context: The action being performed may require a business partner context that is not currently available or selected.
  Configuration Issues: There may be configuration settings in the CRM system that require a business partner to be linked to certain transactions or actions.
  
  Solution:
  
  
  Enter a Business Partner: The immediate solution is to ensure that a valid business partner is entered in the relevant field. This can usually be done by:
  
  Navigating to the email or transaction screen where the error occurred.
  Locating the field for the business partner and entering the appropriate ID or using the search function to find the correct business partner.
  
  
  
  Check Business Partner Data: If you are unsure which business partner to enter, you may need to check the existing business partners in the system to ensure that the one you need is created and active.
  
  Use transaction codes like BP (Business Partner) to view and manage business partner data.
  
  
  
  Review Configuration: If the error persists even after entering a business partner, it may be necessary to review the configuration settings in the CRM system to ensure that the business partner is correctly linked to the relevant processes.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the CRM module and business partner management.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Business Partner Role: In SAP CRM, business partners can have different roles (e.g., customer, vendor, contact person). Ensure that the business partner you are entering has the appropriate role for the action you are trying to perform.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, CRMD_ORDER for managing CRM orders, and others that may be relevant to your specific use case.
  User Permissions: Ensure that you have the necessary permissions to access and manage business partner data in the system.
  
  By following these steps, you should be able to resolve the CRM_EMAIL320 error and successfully proceed with your intended action in SAP CRM.