How To Fix CRM_EMAIL311 - &1 was sent successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 311

• Message text: &1 was sent successfully

What causes this issue?

You can use the communication channel test to send e-mails, faxes,
letters, and SMS to business partners.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

After performing the test, check the result by choosing "Goto" from the
menu and then "Spool Requests" for letters or "Monitoring External
Transmissions" for e-mails, SMS, or faxes.
The menu option "Monitoring External Transmissions" takes you to the
transaction "SAPconnect: Transmission Requests". Here you can view
detailed information about the e-mail, SMS, or fax you just sent in the
"Maintain Mail Form" transaction, such as whether the e-mail was sent or
what caused an error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL311 - &1 was sent successfully ?

  The SAP error message CRM_EMAIL311 typically indicates that an email was sent successfully, but there may be additional context or issues related to the email sending process that need to be addressed. Here’s a breakdown of the potential causes, solutions, and related information for this error message:
  Cause:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails, which can lead to confusion even when the message indicates success.
  Recipient Issues: The recipient's email address may be invalid or not reachable, which can cause issues even if the system reports that the email was sent.
  SMTP Server Problems: There may be issues with the SMTP server settings or connectivity, which can affect email delivery.
  Email Content Issues: Sometimes, the content of the email may not meet certain criteria or may be flagged by spam filters, leading to delivery issues despite the success message.
  
  Solution:
  
  Check Email Configuration: Ensure that the email settings in the SAP system are correctly configured. This includes checking the SMTP settings and ensuring that the email server is reachable.
  Validate Recipient Addresses: Verify that the email addresses of the recipients are correct and valid. You can test sending an email to the address from a different email client to confirm.
  Review SMTP Logs: Check the logs of the SMTP server for any errors or issues that may indicate why the email was not received, even though SAP reported it as sent.
  Test Email Sending: Perform a test by sending a simple email to a known good address to see if the issue persists. This can help isolate whether the problem is with specific addresses or a broader configuration issue.
  Check for Spam Filters: Ensure that the emails are not being caught in spam filters on the recipient's side. Sometimes, legitimate emails can be flagged as spam.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address known issues or provide additional troubleshooting steps related to email sending in SAP CRM.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM email functionality for detailed configuration steps and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists and is critical, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issues related to the CRM_EMAIL311 message in SAP.