How To Fix CRM_EMAIL208 - A mail or smart form called &1 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 208

• Message text: A mail or smart form called &1 already exists

What causes this issue?

You cannot create a mail form with the same name as an existing mail
form or Smart form. The name & is already in use.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a different name.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL208 - A mail or smart form called &1 already exists ?

  The SAP error message CRM_EMAIL208 indicates that there is an attempt to create or send an email or smart form that already exists in the system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system detects a duplicate entry for a mail or smart form identified by the placeholder &1.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the email or smart form you are trying to create or send has already been created in the system.
  Incorrect Configuration: There may be issues with the configuration of the email or smart form settings, leading to the system not recognizing the uniqueness of the entry.
  System Bugs: Occasionally, bugs or inconsistencies in the SAP system can lead to this error message being triggered incorrectly.
  
  Solution:
  
  
  Check Existing Entries: 
  
  Verify if the email or smart form already exists in the system. You can do this by navigating to the relevant transaction or using the search functionality to look for the specific mail or smart form.
  If it exists, you may need to modify or use the existing entry instead of creating a new one.
  
  
  
  Delete or Archive Duplicates: 
  
  If you find that there are duplicates that are not needed, consider deleting or archiving the unnecessary entries to resolve the conflict.
  
  
  
  Review Configuration: 
  
  Check the configuration settings for email and smart forms in your SAP CRM system. Ensure that the settings are correctly defined to prevent duplicates from being created.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to CRM email and smart forms for any specific guidance or known issues that might relate to your situation.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide patches or additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SOST, or SMARTFORMS that may help you manage emails and smart forms.
  SAP Notes: Search for SAP Notes related to CRM_EMAIL208 for any updates or fixes that may address this specific error.
  User Authorization: Ensure that you have the necessary authorizations to create or modify emails and smart forms in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.