How To Fix CRM_DPP_ILM_TEST009 - Rule group &1 not customized in IRM_CUST_CSS

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP_ILM_TEST - CRM Data Privacy: Messages for ILM tests

• Message number: 009

• Message text: Rule group &1 not customized in IRM_CUST_CSS

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP_ILM_TEST009 - Rule group &1 not customized in IRM_CUST_CSS ?

  The SAP error message CRM_DPP_ILM_TEST009 indicates that a specific rule group (denoted by &1) has not been customized in the IRM_CUST_CSS (Information Lifecycle Management Customizing). This error typically arises in the context of Information Lifecycle Management (ILM) when the system is trying to apply a rule that has not been properly defined or configured.
  Cause:
  
  Missing Customization: The rule group specified in the error message has not been set up in the ILM customizing settings.
  Incorrect Configuration: There may be a misconfiguration in the ILM settings, leading to the system not recognizing the rule group.
  Transport Issues: If the configuration was transported from another system, it might not have been included or properly activated.
  
  Solution:
  
  
  Check Customization:
  
  Go to the ILM customizing transaction (usually SPRO).
  Navigate to the relevant section for ILM and check if the rule group mentioned in the error message is defined.
  If it is not defined, you will need to create or customize it according to your business requirements.
  
  
  
  Define Rule Group:
  
  If the rule group is missing, you can create it by following the steps in the ILM customizing guide.
  Ensure that all necessary parameters and settings for the rule group are correctly configured.
  
  
  
  Review Transport Requests:
  
  If the configuration was supposed to be transported, check the transport requests to ensure that the relevant ILM settings were included and activated in the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to ILM and the specific error message for additional guidance and best practices.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing, ILM_CUST for ILM settings, or SICF for service activation.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for assistance.
  
  By following these steps, you should be able to resolve the CRM_DPP_ILM_TEST009 error and ensure that your ILM configuration is correctly set up.