How To Fix CRM_DPP012 - Open transaction found &1 &2 &3; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 012

• Message text: Open transaction found &1 &2 &3; see long text

What causes this issue?

Open transaction found for business partner with GUID &V2& in
application &V1&. The business transaction has the GUID &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the log level to avoid such messages to appear in the
application log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP012 - Open transaction found &1 &2 &3; see long text ?

  The SAP error message CRM_DPP012 indicates that an open transaction has been found in the system. This message typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with transaction processing or data consistency checks.
  Cause:
  The error message CRM_DPP012 is triggered when the system detects that there is an open transaction that has not been properly closed or finalized. This could be due to various reasons, such as:
  
  Incomplete Transaction Processing: A transaction was started but not completed, possibly due to user intervention or system issues.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the transaction from being processed correctly.
  System Errors: Technical issues or system errors that interrupted the transaction processing.
  User Lock: A user may have locked the transaction, preventing others from completing it.
  
  Solution:
  To resolve the CRM_DPP012 error, you can follow these steps:
  
  
  Check Open Transactions: Use transaction codes like SM12 (to check for locks) or SM21 (to check system logs) to identify any open transactions or locks that may be causing the issue.
  
  
  Complete or Cancel Transactions: If you identify any incomplete transactions, try to complete or cancel them as appropriate. This may involve going back into the transaction and ensuring all required fields are filled out and the transaction is saved.
  
  
  Review Logs: Check the application logs (transaction SLG1) for any additional information related to the error. This can provide insights into what went wrong during the transaction processing.
  
  
  Consult Documentation: Review the long text associated with the error message for specific guidance related to your scenario. This can often provide additional context or steps to resolve the issue.
  
  
  System Restart: In some cases, a system restart may be necessary to clear any temporary locks or issues.
  
  
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12, SM21, and SLG1 for troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_DPP012 for any patches or updates that may address the issue.
  Documentation: Review the SAP Help Portal for documentation on transaction management in CRM.
  
  By following these steps, you should be able to identify the cause of the CRM_DPP012 error and take appropriate action to resolve it.