How To Fix CRM_DPP010 - Error during determination of residence rules; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 010

• Message text: Error during determination of residence rules; see long text

What causes this issue?

An error occurred during determination of residence rules. This error
may have various causes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the passed values for further investigations on the error (see
application log).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP010 - Error during determination of residence rules; see long text ?

  The SAP error message CRM_DPP010, which indicates "Error during determination of residence rules; see long text," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the appropriate residence rules for a specific transaction or process. This can happen in various scenarios, such as during the processing of business partners, sales orders, or service requests.
  Causes:
  
  Configuration Issues: The residence rules may not be properly configured in the system. This could include missing or incorrect entries in the relevant customizing settings.
  Master Data Problems: There may be issues with the master data, such as missing or incorrect addresses for business partners or customers.
  Missing Dependencies: The system may be missing necessary dependencies or relationships that are required to determine the residence rules.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for determining residence rules.
  System Bugs: There could be bugs or inconsistencies in the SAP system that affect the determination of residence rules.
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for residence rules in the SAP system. Ensure that all necessary entries are present and correctly set up.
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under CRM or the specific module you are working with.
  
  
  
  Validate Master Data: Ensure that all relevant master data (e.g., business partners, customers) is complete and accurate. Check for missing addresses or incorrect data entries.
  
  Use transaction codes like BP (Business Partner) to review and correct any issues.
  
  
  
  Review Dependencies: Check if there are any missing dependencies or relationships that need to be established for the residence rules to be determined correctly.
  
  
  Check Authorizations: Verify that the user has the necessary authorizations to access the data required for determining residence rules. This may involve checking user roles and profiles.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes that may address known issues or bugs related to the CRM_DPP010 error. You can search for notes in the SAP Support Portal.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information:
  
  Long Text: The long text associated with the error message may provide additional context or specific details about what went wrong. Always check the long text for more insights.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), BP (Business Partner), and others that may be involved in the process.
  Documentation: Review SAP documentation related to residence rules and CRM processes to better understand the expected configurations and data requirements.
  
  By following these steps, you should be able to diagnose and resolve the CRM_DPP010 error effectively.