How To Fix CRM_DAM_MESSAGES200 - Log on to the portal to view Digital Assets

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 200

• Message text: Log on to the portal to view Digital Assets

What causes this issue?

The Business Object Types BUS2000260 and BUS2000261 represent Digital
Assets (respectively versions of Digital Assets).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Since only a web based UI is available for these objects, please use the
portal to access them.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES200 - Log on to the portal to view Digital Assets ?

  The SAP error message "CRM_DAM_MESSAGES200: Log on to the portal to view Digital Assets" typically indicates that there is an issue with accessing digital assets in the SAP system, particularly in the context of SAP Customer Relationship Management (CRM) and Digital Asset Management (DAM).
  Cause:
  
  User Authentication: The user may not be logged into the SAP portal or may not have the necessary permissions to access the digital assets.
  Session Timeout: The user session may have timed out, requiring a new login to access the portal.
  Configuration Issues: There may be configuration issues in the SAP system that prevent access to the digital asset management functionalities.
  Network Issues: There could be network connectivity problems that are preventing access to the portal.
  
  Solution:
  
  Log In to the Portal: Ensure that you are logged into the SAP portal. If you are not logged in, do so and try accessing the digital assets again.
  Check User Permissions: Verify that your user account has the necessary permissions to access the digital assets. You may need to contact your system administrator to check or update your permissions.
  Session Management: If your session has timed out, log out and log back in to refresh your session.
  Review Configuration: If the issue persists, check the configuration settings for the Digital Asset Management component in your SAP system. Ensure that all necessary services are running and properly configured.
  Network Connectivity: Ensure that there are no network issues preventing access to the portal. Check your internet connection and any firewall settings that may be blocking access.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM and DAM for detailed information on configuration and troubleshooting.
  Support: If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and gain access to the digital assets in your SAP system.