How To Fix CRM_DAM_MESSAGES153 - Invalid characters were replaced by character defined in general settings

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 153

• Message text: Invalid characters were replaced by character defined in general settings

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES153 - Invalid characters were replaced by character defined in general settings ?

  The SAP error message CRM_DAM_MESSAGES153 indicates that invalid characters were found in a data field, and these characters have been replaced by a character defined in the general settings of the system. This typically occurs in the context of data input or data processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with text fields that may have restrictions on the types of characters allowed.
  Cause:
  
  Invalid Characters: The input data contains characters that are not permitted according to the system's configuration. This could include special characters, control characters, or characters from unsupported languages.
  Data Format Issues: The data being processed may not conform to the expected format, leading to the system's automatic replacement of invalid characters.
  Configuration Settings: The general settings in the SAP system may define which characters are considered valid and which are not. If the input data includes characters outside this definition, they will be replaced.
  
  Solution:
  
  Review Input Data: Check the data being input to identify any invalid characters. This may involve looking for special characters, symbols, or unexpected whitespace.
  Adjust General Settings: If necessary, review and adjust the general settings in the SAP system to allow for additional characters if they are valid for your business context. This can usually be done in the configuration settings of the CRM module.
  Data Cleansing: Implement data cleansing processes to ensure that data entered into the system adheres to the expected character set. This can involve using scripts or tools to sanitize input data before it is processed by SAP.
  User Training: Educate users on the acceptable formats and characters for data entry to minimize the occurrence of invalid characters in the future.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or patches related to this error message. SAP frequently updates its documentation and may have specific recommendations for handling this issue.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to explore the data structures and settings related to the fields in question.
  Debugging: If the issue persists, consider debugging the process to identify where the invalid characters are being introduced and how they are being processed.
  
  By addressing the root cause of the invalid characters and ensuring that the data conforms to the expected standards, you can resolve the error and prevent it from occurring in the future.