How To Fix CRM_DAM_MESSAGES017 - Digital asset of version &1 cannot be found by its key

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 017

• Message text: Digital asset of version &1 cannot be found by its key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES017 - Digital asset of version &1 cannot be found by its key ?

  The SAP error message CRM_DAM_MESSAGES017 indicates that a digital asset of a specific version cannot be found by its key. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with digital asset management (DAM) functionalities.
  Cause:
  
  Non-Existent Asset: The digital asset you are trying to access may not exist in the system. This could be due to deletion or it never being created.
  Incorrect Key: The key (ID or reference) you are using to access the digital asset may be incorrect or malformed.
  Version Issues: The specific version of the asset you are trying to access may not be available. It could have been archived or deleted.
  Authorization Issues: The user may not have the necessary permissions to access the digital asset.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data model that prevent the asset from being found.
  
  Solution:
  
  Verify Asset Existence: Check if the digital asset exists in the system. You can do this by searching for the asset using the asset management tools in SAP.
  Check the Key: Ensure that the key you are using to access the asset is correct. Double-check for any typos or formatting issues.
  Check Versions: If you are looking for a specific version, verify that the version exists and is active. You may need to check the version history of the asset.
  Review Authorizations: Ensure that the user has the necessary permissions to access the digital asset. You may need to consult with your SAP security team to verify this.
  Database Consistency Check: If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to investigate any underlying database issues.
  Consult Documentation: Refer to SAP documentation or support notes related to digital asset management for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or any specific transaction related to digital asset management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.