How To Fix CRM_DAM_MESSAGES012 - Error when reading security status of version from digital asset &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 012

• Message text: Error when reading security status of version from digital asset &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES012 - Error when reading security status of version from digital asset &1 ?

  The SAP error message CRM_DAM_MESSAGES012 indicates that there is an issue when the system attempts to read the security status of a version from a digital asset. This error typically arises in the context of SAP Customer Relationship Management (CRM) and Digital Asset Management (DAM) functionalities.
  Cause:
  The error can be caused by several factors, including:
  
  Authorization Issues: The user may not have the necessary permissions to access the digital asset or its versions.
  Missing or Incomplete Data: The digital asset or its version may not be properly defined or may be missing in the system.
  System Configuration: There may be configuration issues in the CRM or DAM settings that prevent the system from retrieving the security status.
  Technical Issues: There could be underlying technical problems, such as database inconsistencies or system errors.
  
  Solution:
  To resolve the CRM_DAM_MESSAGES012 error, you can take the following steps:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the digital asset. You can check the user's roles and permissions in the SAP system.
  
  
  
  Verify Digital Asset Data:
  
  Confirm that the digital asset and its versions exist in the system. You can do this by navigating to the relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) and checking the asset details.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for CRM and DAM to ensure that they are correctly set up. This may involve reviewing the settings in the IMG (Implementation Guide) for CRM and DAM.
  
  
  
  Check for System Errors:
  
  Look for any system logs or error messages that may provide additional context about the issue. You can use transaction codes like SLG1 (Application Log) to check for logs related to the error.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and the steps to reproduce the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for troubleshooting.
  SAP Documentation: Review SAP documentation related to CRM and DAM for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_DAM_MESSAGES012 error in your SAP system.