How To Fix CRM_DAM_CHR_ACCESS011 - User &1 could not read char. &2 (error code = &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_CHR_ACCESS - messages during characteristics access

• Message number: 011

• Message text: User &1 could not read char. &2 (error code = &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_CHR_ACCESS011 - User &1 could not read char. &2 (error code = &3) ?

  The SAP error message CRM_DAM_CHR_ACCESS011 indicates that a user (represented by &1) is unable to read a characteristic (represented by &2) due to an error code (&3). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues related to authorization, data access, or configuration.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the specified characteristic. This is the most common cause of such errors.
  Characteristic Configuration: The characteristic itself may not be properly configured or may not exist in the system.
  Data Access Restrictions: There may be restrictions on the data access for the user role or profile that is being used.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or inconsistencies in the data model.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access the characteristic. This can be done by checking the user's role assignments and authorization objects related to CRM and characteristics.
  Use transaction SU01 to check the user profile and transaction PFCG to review roles and authorizations.
  
  
  
  Verify Characteristic Configuration:
  
  Ensure that the characteristic exists in the system and is correctly configured. You can check this in the relevant customizing settings.
  Use transaction CT04 to view the characteristic details.
  
  
  
  Review Data Access Restrictions:
  
  Check if there are any data access restrictions in place that might prevent the user from accessing the characteristic. This could involve reviewing the settings in the CRM system or any related authorization groups.
  
  
  
  Check for Technical Issues:
  
  If the above steps do not resolve the issue, investigate any potential technical problems. This may involve checking system logs, database connections, or consulting with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  CT04: Characteristic Maintenance
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on CRM and characteristics.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the appropriate solution.