How To Fix CRM_CUMULATED_I009 - Consistency check: Units of measure &1 and &2 are different

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUMULATED_I - Error messages for quantity/value update

• Message number: 009

• Message text: Consistency check: Units of measure &1 and &2 are different

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUMULATED_I009 - Consistency check: Units of measure &1 and &2 are different ?

  The SAP error message CRM_CUMULATED_I009 indicates a consistency check failure due to a mismatch in units of measure (UoM) between two items in a transaction or document. This error typically arises in scenarios where quantities are being aggregated or compared, and the system detects that the units of measure for the involved items are not compatible.
  Cause:
  The primary cause of this error is that the system is trying to perform an operation (like summing quantities) on items that have different units of measure. For example, if one item is measured in kilograms and another in grams, the system cannot process them together without conversion.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Units of Measure: Review the items involved in the transaction to identify their respective units of measure. You can do this by navigating to the relevant document or transaction in SAP.
  
  
  Convert Units of Measure: If the items have different units of measure, you may need to convert one of the quantities to match the other. This can often be done manually or through a conversion function in SAP.
  
  
  Adjust Document Entries: If the error occurs in a document (like a sales order or service request), you may need to adjust the entries to ensure that all items are using the same unit of measure.
  
  
  Review Configuration: Check the configuration settings for units of measure in your SAP system. Ensure that the units of measure are correctly defined and that any necessary conversion factors are set up.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling units of measure in your version of SAP CRM.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Unit of Measure Configuration: Ensure that the units of measure are properly configured in the system. This includes defining conversion factors and ensuring that the UoM is consistent across relevant master data (like material master, customer master, etc.).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to unit of measure management, such as CUNI (for unit of measure conversion) and MM02 (for material master changes).
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.