How To Fix CRM_CT_CHANGE212 - Item &1: Change process cannot be executed because item is terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 212

• Message text: Item &1: Change process cannot be executed because item is terminated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE212 - Item &1: Change process cannot be executed because item is terminated ?

  The SAP error message CRM_CT_CHANGE212 indicates that a change process cannot be executed for a specific item because that item has been terminated. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify or update an item that is no longer active or has been marked as terminated.
  Cause:
  
  Item Status: The item in question has been set to a status that indicates it is terminated. This could be due to various reasons, such as the completion of a process, cancellation, or manual termination by a user.
  Business Logic: Certain business processes in SAP CRM may enforce rules that prevent changes to terminated items to maintain data integrity.
  Workflow Issues: If the item is part of a workflow that has been completed or terminated, it may not allow further changes.
  
  Solution:
  
  Check Item Status: Review the status of the item in question. You can do this by navigating to the relevant transaction or using the CRM interface to check the item details.
  Reactivate or Restore: If the item needs to be modified, you may need to reactivate it or change its status back to an active state, if your business process allows for this.
  Consult Documentation: Refer to your organization's documentation or SAP notes related to the specific business process to understand the implications of changing the status of a terminated item.
  Error Handling: If the item should not be terminated, investigate the process that led to its termination. You may need to correct any underlying issues that caused the item to be marked as terminated.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you view and manage items, such as CRMD_ORDER for managing CRM orders.
  Business Process Flow: Understanding the overall business process flow in your organization can help identify why the item was terminated and what steps can be taken to address the issue.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_CT_CHANGE212 in SAP CRM.