How To Fix CRM_CREDIT_CHECK104 - Error reading credit master data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 104

• Message text: Error reading credit master data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK104 - Error reading credit master data ?

  The SAP error message CRM_CREDIT_CHECK104 indicates that there is an issue with reading the credit master data for a customer. This error typically arises during credit checks in the SAP Customer Relationship Management (CRM) system, particularly when processing sales orders, quotations, or other transactions that require credit validation.
  Causes:
  
  Missing Credit Master Data: The credit master data for the customer may not be maintained or is incomplete in the system.
  Incorrect Customer Data: The customer number or other relevant data may be incorrect or not properly linked to the credit management module.
  Authorization Issues: The user may not have the necessary authorizations to access the credit master data.
  System Configuration Issues: There may be configuration issues in the credit management settings or in the integration between CRM and other SAP modules (like SAP ERP).
  Data Consistency Issues: There could be inconsistencies in the data between the CRM and the backend system (like SAP ECC).
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Verify that the credit master data for the customer is correctly maintained. You can do this by navigating to the customer master record in the SAP system and checking the credit-related fields.
  Ensure that the customer is assigned to the correct credit control area.
  
  
  
  Maintain Credit Data:
  
  If the credit data is missing, you may need to create or update the credit master data for the customer using transaction codes like FD32 (for credit management in SAP ERP) or the relevant CRM transaction.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access credit data. This may involve checking user roles and authorizations in the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings for credit management in the SAP system. This includes reviewing the settings in the CRM system and ensuring that they are correctly integrated with the backend system.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check between the CRM and the backend system to ensure that the data is synchronized. This may involve running specific reports or transactions to identify discrepancies.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data and credit management, such as XD02 (Change Customer), FD32 (Change Customer Credit Management), and CRMD_ORDER (Manage CRM Orders).
  SAP Documentation: Refer to SAP Help documentation for detailed information on credit management processes and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CREDIT_CHECK104 error message.