How To Fix CRM_CREDIT_CHECK010 - Determination of credit control area via org. determination not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 010

• Message text: Determination of credit control area via org. determination not possible

<ZK>&CAUSE&</>
Using determination of organizational units, the system could not find
the correct <DS:GLOS.3526B82CAFAB52B9E10000009B38F974>credit control
area</>.

System Response

An external credit check, such as the automatic credit check in R/3,
requires the system to determine the correct credit control area, which
it does by first determining the organizational unit.

How to fix this error?

Assign credit control areas to sales organization units.

Procedure for System Administrators

In Customizing for <ZK>Customer Relationship Management,</> choose
<ZK>Master Data -> Organizational Management -> Cross-Application
Assignment of Organizational Units -> Assign Credit Control Areas to
Sales Organizational Units.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK010 - Determination of credit control area via org. determination not possible ?

  The SAP error message CRM_CREDIT_CHECK010 indicates that the system is unable to determine the credit control area through organizational determination. This typically occurs in the context of credit management processes within SAP CRM (Customer Relationship Management) or SAP ERP (Enterprise Resource Planning).
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing Configuration: The credit control area may not be properly configured in the system. This includes missing links between the sales organization, distribution channel, and credit control area.
  
  
  Organizational Structure Issues: The organizational structure may not be correctly set up, leading to the inability to determine the credit control area based on the organizational data.
  
  
  Customer Master Data: The customer master data may not have the necessary information or may be incomplete, such as missing credit control area assignments.
  
  
  Sales Document Type: The sales document type being used may not be linked to a credit control area.
  
  
  Authorization Issues: There may be authorization issues preventing the system from accessing the necessary data to determine the credit control area.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP and verify that the credit control area is correctly assigned to the relevant sales organization and distribution channel.
  Ensure that the credit control area is defined in the system and linked to the appropriate organizational units.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data to ensure that the credit control area is assigned correctly. You can do this by navigating to the customer master record and reviewing the relevant views (e.g., Sales Area Data).
  
  
  
  Verify Organizational Structure:
  
  Ensure that the organizational structure is correctly set up in the system. This includes checking the relationships between sales organizations, distribution channels, and credit control areas.
  
  
  
  Check Sales Document Type:
  
  Verify that the sales document type being used is configured to allow credit checks and is linked to the appropriate credit control area.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the credit control area and related data.
  
  
  
  Debugging:
  
  If the issue persists, consider using transaction codes like SE80 or SE37 to debug the relevant function modules or programs that handle credit control area determination.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to use transaction codes such as OVAK, OVAD, or OB38 to check and configure credit control areas and their assignments.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Documentation: Review SAP documentation on credit management and organizational structure to ensure compliance with best practices.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_CREDIT_CHECK010 error message. If the problem persists, consider reaching out to your SAP support team for further assistance.