How To Fix CRM_CONTRACT028 - Ref. object mismatch with the service contract assigned.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 028

• Message text: Ref. object mismatch with the service contract assigned.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT028 - Ref. object mismatch with the service contract assigned. ?

  The SAP error message CRM_CONTRACT028 indicates that there is a mismatch between the reference object and the service contract assigned in the SAP Customer Relationship Management (CRM) system. This error typically arises when the reference object (such as a business partner, product, or service) does not match the details specified in the service contract.
  Causes:
  
  Incorrect Reference Object: The reference object (e.g., business partner or product) linked to the service contract may not match the details in the contract.
  Data Inconsistency: There may be inconsistencies in the data between the service contract and the reference object, such as different organizational units or product specifications.
  Changes in Master Data: If there have been recent changes to the master data (like business partner or product details), it may lead to mismatches.
  Contract Status: The status of the service contract may not allow for the current operation, leading to a mismatch error.
  
  Solutions:
  
  Verify Reference Object: Check the reference object assigned to the service contract. Ensure that it matches the expected details in the contract.
  Check Master Data: Review the master data for the business partner, product, or service involved. Ensure that all relevant details are consistent and correctly maintained.
  Update Contract Details: If there have been changes to the reference object, update the service contract to reflect these changes.
  Review Contract Status: Ensure that the service contract is in a valid status for the operation you are trying to perform. If necessary, change the status to allow for the required actions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines related to service contracts and reference objects.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit service contracts.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.