How To Fix CRM_CONTRACT027 - Product list mismatch with service contract assigned.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 027

• Message text: Product list mismatch with service contract assigned.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT027 - Product list mismatch with service contract assigned. ?

  The SAP error message CRM_CONTRACT027 indicates that there is a mismatch between the product list and the service contract assigned in the SAP Customer Relationship Management (CRM) system. This error typically arises when the products associated with a service contract do not match the products that are being referenced or expected in the system.
  Cause:
  
  Product List Mismatch: The products that are included in the service contract do not match the products that are being referenced in the transaction or process you are trying to execute.
  Incorrect Configuration: There may be incorrect configuration settings in the service contract or the product master data.
  Changes in Product Master Data: If there have been recent changes to the product master data (e.g., product status changes, deletions, or modifications), it may lead to inconsistencies.
  Contract Validity: The service contract may not be valid for the products being referenced, either due to date restrictions or other conditions.
  
  Solution:
  
  Verify Product List: Check the product list associated with the service contract. Ensure that the products you are trying to use are included in the contract.
  Check Contract Validity: Ensure that the service contract is valid and active. Check the validity dates and any conditions that may restrict the use of certain products.
  Review Product Master Data: Look into the product master data for any recent changes that might have affected the service contract. Ensure that the products are active and correctly configured.
  Update Service Contract: If necessary, update the service contract to include the correct products or create a new service contract that aligns with the products you need.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing service contracts and product lists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage service contracts.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error.
  User Authorization: Ensure that you have the necessary authorizations to view and modify service contracts and product lists.
  Testing: After making changes, perform tests to ensure that the error does not reoccur and that the service contract functions as expected.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data in your SAP environment.