How To Fix CRM_CONFIRM_SRV117 - Service order &1 cannot be completed; other open confirmations exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 117

• Message text: Service order &1 cannot be completed; other open confirmations exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV117 - Service order &1 cannot be completed; other open confirmations exist ?

  The SAP error message CRM_CONFIRM_SRV117 indicates that a service order cannot be completed because there are other open confirmations associated with it. This typically occurs in the context of service management within SAP CRM (Customer Relationship Management) when trying to finalize or complete a service order that has pending confirmations.
  Cause:
  The primary cause of this error is that the service order you are trying to complete has one or more open confirmations that have not been processed or closed. These confirmations could be related to service activities, tasks, or other service-related entries that need to be addressed before the order can be completed.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Open Confirmations:
  
  Navigate to the service order in question and check for any open confirmations. You can do this by going to the service order details and looking for any related confirmations or activities that are still pending.
  
  
  
  Process or Close Confirmations:
  
  If you find any open confirmations, you will need to either process them (if they are valid and need to be completed) or close them (if they are no longer relevant). This may involve updating the status of the confirmations or completing any necessary actions associated with them.
  
  
  
  Review Related Documents:
  
  Ensure that all related documents (such as service confirmations, service activities, etc.) are properly processed. Sometimes, confirmations may be linked to other documents that also need to be addressed.
  
  
  
  Consult with Team Members:
  
  If you are unsure about the status of certain confirmations, consult with team members or colleagues who may have more context on the service order and its associated confirmations.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like IW41 (for confirming service orders) or IW42 (for changing confirmations) to manage confirmations directly.
  
  
  
  Check for System Issues:
  
  If you believe there should be no open confirmations, check for any system issues or inconsistencies that may be causing the error. This may involve consulting with your SAP Basis or technical team.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for service order management and confirmations, such as CRMD_ORDER for managing service orders.
  Documentation: Review SAP documentation or help files related to service order processing and confirmations for additional guidance.
  SAP Notes: Check for any SAP Notes that may address specific issues related to this error message or provide patches and updates that could resolve underlying problems.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_CONFIRM_SRV117 error, allowing you to complete the service order successfully.