How To Fix CRM_COMPLAINT207 - Error in reference transaction &1 while opening

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 207

• Message text: Error in reference transaction &1 while opening

What causes this issue?

Errors occurred while opening reference transaction during check for
default quantity. To view the error messages, see the enclosed log.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT207 - Error in reference transaction &1 while opening ?

  The SAP error message CRM_COMPLAINT207 typically indicates that there is an issue with a reference transaction when trying to open a complaint in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including data inconsistencies, missing entries, or issues with the configuration of the reference transaction.
  Causes:
  
  Missing Reference Transaction: The reference transaction that you are trying to access may not exist or may have been deleted.
  Data Inconsistencies: There may be inconsistencies in the data related to the reference transaction, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the reference transaction.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the reference transaction from being processed correctly.
  System Errors: Temporary system errors or issues with the SAP application server can also lead to this error.
  
  Solutions:
  
  Check Reference Transaction: Verify that the reference transaction exists and is active. You can do this by searching for the transaction in the relevant module.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database. This may involve checking related tables and entries.
  Authorization Check: Ensure that the user has the necessary authorizations to access the reference transaction. You may need to consult with your SAP security team.
  Review Configuration: Check the configuration settings related to the complaint and reference transactions in the CRM system. Ensure that all necessary settings are correctly configured.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing complaints and CRM-related transactions.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to CRM complaints and reference transactions for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the CRM_COMPLAINT207 error and implement a suitable solution.