How To Fix CRM_COMPLAINT114 - Quantity must be equal to quantity received

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 114

• Message text: Quantity must be equal to quantity received

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT114 - Quantity must be equal to quantity received ?

  The SAP error message CRM_COMPLAINT114 ("Quantity must be equal to quantity received") typically occurs in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module. This error indicates that there is a mismatch between the quantity of items being processed (e.g., returned or complained about) and the quantity that has been recorded as received in the system.
  Cause:
  
  Quantity Mismatch: The most common cause is that the quantity entered in the complaint or return document does not match the quantity that has been recorded as received in the system.
  Incomplete Data Entry: The user may have entered the wrong quantity or failed to update the received quantity after processing a return or complaint.
  System Configuration Issues: There may be configuration settings in the SAP system that enforce strict checks on quantity matching.
  Document Status: The status of the complaint or return document may not allow for changes to the quantity.
  
  Solution:
  
  Verify Quantities: Check the quantities entered in the complaint or return document against the quantities recorded as received. Ensure they match.
  Update Received Quantity: If the received quantity has not been updated correctly, make sure to update it in the system to reflect the actual quantity received.
  Check Document Status: Ensure that the document is in a status that allows for quantity changes. If necessary, change the status or create a new document.
  Consult with SAP Support: If the issue persists, it may be necessary to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_COMPLAINT, or others that may be used to manage complaints and returns.
  SAP Documentation: Review SAP documentation or help files related to complaint management and returns processing for additional guidance.
  User Training: Ensure that users are trained on the correct procedures for entering and managing complaint and return quantities to minimize errors.
  
  By following these steps, you should be able to resolve the CRM_COMPLAINT114 error and ensure that the quantities in your complaint or return documents are correctly aligned with the quantities received.