How To Fix CRM_COMPLAINT113 - Quantity exceeds quantity received

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 113

• Message text: Quantity exceeds quantity received

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT113 - Quantity exceeds quantity received ?

  The SAP error message CRM_COMPLAINT113 ("Quantity exceeds quantity received") typically occurs in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module. This error indicates that the quantity being processed (e.g., in a complaint or return) exceeds the quantity that has been received or recorded in the system.
  Cause:
  
  Mismatch in Quantities: The quantity you are trying to process in the complaint or return exceeds the quantity that was originally received or recorded in the system.
  Incorrect Data Entry: There may have been an error in entering the quantities during the initial receipt of goods or during the complaint creation process.
  Stock Management Issues: If stock levels have been adjusted or if there are discrepancies in inventory records, this can lead to such errors.
  Document Status: The status of the original document (e.g., delivery or invoice) may not allow for the requested quantity to be processed.
  
  Solution:
  
  Verify Received Quantities: Check the original delivery or receipt document to confirm the quantity that was actually received. Ensure that the quantity in the complaint matches the received quantity.
  Adjust Complaint Quantity: If the quantity in the complaint exceeds what was received, adjust the complaint to reflect the correct quantity.
  Check Inventory Records: Review inventory records to ensure that they are accurate and up-to-date. If there are discrepancies, investigate and correct them.
  Review Document Status: Ensure that the original documents (like delivery or invoice) are in a status that allows for the processing of complaints or returns.
  Consult with SAP Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_COMPLAINT for managing complaints or VL03N for viewing delivery documents.
  SAP Notes: Check for any SAP Notes related to CRM complaints that might address known issues or provide patches.
  User Authorization: Ensure that you have the necessary authorizations to process complaints and returns in the system.
  Training and Documentation: Review any training materials or documentation related to complaint management in SAP CRM to ensure proper procedures are being followed.
  
  By following these steps, you should be able to resolve the error and continue processing your complaints or returns effectively.