How To Fix CRM_COMPLAINT027 - Item &1: No preceding transaction is available for sales order

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 027

• Message text: Item &1: No preceding transaction is available for sales order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT027 - Item &1: No preceding transaction is available for sales order ?

  The SAP error message CRM_COMPLAINT027 indicates that there is no preceding transaction available for the specified sales order item. This typically occurs in the context of complaint management within the SAP Customer Relationship Management (CRM) module, where a complaint is being created or processed for a sales order item that does not have a corresponding preceding transaction.
  Cause:
  
  Missing Preceding Transaction: The sales order item you are trying to reference does not have a preceding transaction (like a sales order, delivery, or invoice) that can be linked to it.
  Incorrect Sales Order Item: The item number specified may be incorrect or does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as the sales order being deleted or not properly saved.
  Configuration Issues: The system may not be configured correctly to recognize the relationship between the complaint and the sales order.
  
  Solution:
  
  Verify Sales Order: Check if the sales order and the specific item exist in the system. Ensure that the item number is correct.
  Check Preceding Transactions: Look for any preceding transactions related to the sales order item. This could include checking for deliveries or invoices that should exist.
  Create Missing Transactions: If the preceding transaction is missing, you may need to create it (e.g., create a delivery or invoice) before you can process the complaint.
  Review Configuration: If the issue persists, review the configuration settings in the CRM system to ensure that the relationships between complaints and sales orders are correctly defined.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling complaints and the required preceding transactions.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing complaints and orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and create complaints related to sales orders.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.