How To Fix CRM_COMPL_ARM_CHECK033 - Follow-up activity "&1" is not allowed for cross-company return request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 033

• Message text: Follow-up activity "&1" is not allowed for cross-company return request

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK033 - Follow-up activity "&1" is not allowed for cross-company return request ?

  The SAP error message CRM_COMPL_ARM_CHECK033 indicates that a follow-up activity for a cross-company return request is not allowed. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process a return request that involves multiple company codes.
  Cause:
  The error is triggered when:
  
  A return request is created that involves multiple company codes (cross-company).
  The system does not allow certain follow-up activities (like creating a credit memo, etc.) for cross-company transactions due to configuration settings or business rules.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the SAP system related to cross-company transactions. Ensure that the necessary settings are in place to allow follow-up activities for cross-company return requests.
  
  
  
  Review Business Rules:
  
  Understand the business rules governing cross-company transactions in your organization. It may be that certain follow-up activities are intentionally restricted for cross-company scenarios.
  
  
  
  Use Intra-Company Transactions:
  
  If possible, try to process the return request within the same company code. This may involve adjusting the original transaction to ensure it does not cross company code boundaries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and cross-company transactions. There may be specific notes or guidelines provided by SAP that address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights or patches that can help resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with return requests and follow-up activities.
  User Roles and Authorizations: Ensure that the user attempting to perform the follow-up activity has the necessary authorizations to do so, especially in cross-company scenarios.
  Testing in a Sandbox Environment: If changes are made to configuration or business rules, test them in a sandbox environment before applying them to the production system to avoid disruptions.
  
  By following these steps, you should be able to address the error message and proceed with the necessary follow-up activities for return requests in SAP CRM.