How To Fix CRM_COMPL_ARM_CHECK032 - Product Received must not be selected for cross-company return request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 032

• Message text: Product Received must not be selected for cross-company return request

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK032 - Product Received must not be selected for cross-company return request ?

  The SAP error message CRM_COMPL_ARM_CHECK032 indicates that a product that has been received cannot be selected for a cross-company return request. This typically occurs in scenarios where the system is enforcing rules regarding the handling of returns across different company codes or organizational units.
  Cause:
  
  Cross-Company Code Restrictions: The product in question has been received in a specific company code, and the return request is being processed in a different company code. SAP has checks in place to prevent returns that do not align with the original transaction's company code.
  Product Status: The product may have a status that does not allow it to be returned, such as being marked as non-returnable or already processed in a way that prevents further returns.
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict cross-company returns for certain products or under certain conditions.
  
  Solution:
  
  Verify Company Codes: Ensure that the return request is being processed in the same company code where the product was originally received. If the product needs to be returned to a different company code, consider processing the return within the original company code first.
  Check Product Status: Review the status of the product to ensure it is eligible for return. If it is marked as non-returnable, you may need to adjust the product's status or consult with your inventory management team.
  Configuration Review: Consult with your SAP configuration team to review the settings related to cross-company returns. There may be specific rules or exceptions that can be configured to allow for such transactions.
  Use Correct Return Process: If the return needs to be processed across company codes, consider using inter-company processes or transactions that are designed for such scenarios.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on handling cross-company returns.
  Documentation: Review SAP documentation related to returns processing, particularly in the context of cross-company transactions.
  User Roles and Authorizations: Ensure that the user processing the return has the necessary authorizations to perform cross-company transactions.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.