How To Fix CRM_COMPL_ARM_CHECK027 - Next plant must be empty for follow-up activity "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 027

• Message text: Next plant must be empty for follow-up activity "&1"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK027 - Next plant must be empty for follow-up activity "&1" ?

  The SAP error message CRM_COMPL_ARM_CHECK027 indicates that there is an issue with the follow-up activity in the CRM system, specifically related to the "Next Plant" field. The error message states that the "Next plant must be empty for follow-up activity" and is typically encountered when trying to create or process a follow-up activity in the CRM system.
  Cause:
  The error occurs when the system expects the "Next Plant" field to be empty for a specific follow-up activity, but it is populated with a value. This can happen due to:
  
  Configuration Settings: The follow-up activity type may have been configured to not allow a next plant to be specified.
  Data Entry Error: A user may have inadvertently entered a value in the "Next Plant" field when it should have been left blank.
  Business Logic: The business process defined in the CRM system may dictate that certain follow-up activities do not require a next plant.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Follow-Up Activity Configuration:
  
  Review the configuration settings for the follow-up activity type in the CRM system. Ensure that the settings align with the business requirements and that the "Next Plant" field is set to be empty for this activity type.
  
  
  
  Clear the Next Plant Field:
  
  If you are creating or processing a follow-up activity, ensure that the "Next Plant" field is left empty. If it has been populated, clear the field before saving or processing the activity.
  
  
  
  Review Business Process:
  
  Consult with your business process owner or SAP functional consultant to understand the requirements for the follow-up activity. Ensure that the process is correctly defined and that users are trained on the expected data entry.
  
  
  
  Check for Customizations:
  
  If there are any custom developments or enhancements in your SAP system, check if they are affecting the behavior of the follow-up activity. You may need to involve your ABAP developer or technical team to investigate further.
  
  
  
  Testing:
  
  After making the necessary changes, test the follow-up activity creation again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common issues.
  Documentation: Review the SAP documentation for CRM follow-up activities to understand the expected behavior and configuration options.
  User Training: Ensure that users are trained on the correct procedures for entering data in the CRM system to prevent similar errors in the future.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.