How To Fix CRM_COMPL_ARM101 - RFC destination for ERP site is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM - Messages for Complaint Advanced Return Mgmt. Integration

• Message number: 101

• Message text: RFC destination for ERP site is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM101 - RFC destination for ERP site is not available ?

  The SAP error message "CRM_COMPL_ARM101 RFC destination for ERP site is not available" typically indicates that the system is unable to establish a Remote Function Call (RFC) connection to the ERP system from the CRM system. This can occur due to various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  RFC Destination Configuration: The RFC destination for the ERP system may not be configured correctly in the CRM system.
  Network Issues: There may be network connectivity issues between the CRM and ERP systems.
  System Availability: The ERP system may be down or not reachable due to maintenance or other issues.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations.
  SAP Gateway Issues: The SAP Gateway service may not be running or may be misconfigured.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the CRM system.
  Check the configuration of the RFC destination that points to the ERP system. Ensure that the connection type is correct (usually "3" for TCP/IP connections).
  Test the connection using the "Test Connection" button to see if it is working.
  
  
  
  Network Connectivity:
  
  Ensure that there are no firewall rules or network issues preventing communication between the CRM and ERP systems.
  Use tools like ping or telnet to check connectivity to the ERP server.
  
  
  
  System Availability:
  
  Verify that the ERP system is up and running. Check the system logs for any issues that might indicate downtime.
  
  
  
  Authorization Check:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the ERP system.
  You can check user authorizations in transaction SU01.
  
  
  
  SAP Gateway Configuration:
  
  Check if the SAP Gateway is running properly. You can do this by going to transaction SMGW and checking the status.
  If there are issues, you may need to restart the gateway service.
  
  
  
  Review Logs:
  
  Check the system logs in transaction SM21 for any related error messages that might provide more context on the issue.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring RFC destinations and troubleshooting RFC connections.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address specific issues related to RFC connections between CRM and ERP systems.
  System Monitoring: Use transaction ST22 to check for dumps that might indicate underlying issues affecting the RFC connection.
  
  By following these steps, you should be able to identify and resolve the issue related to the RFC destination for the ERP site not being available. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.