How To Fix CRM_COMPL_ARM006 - Code group &1 is not allowed for advanced returns code type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM - Messages for Complaint Advanced Return Mgmt. Integration

• Message number: 006

• Message text: Code group &1 is not allowed for advanced returns code type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM006 - Code group &1 is not allowed for advanced returns code type &2 ?

  The SAP error message CRM_COMPL_ARM006 indicates that there is an issue with the configuration of the advanced returns process in the SAP Customer Relationship Management (CRM) module. Specifically, the error states that a certain code group is not allowed for a specified advanced returns code type.
  Cause:
  
  Configuration Issue: The error typically arises when the code group specified in the return request is not configured correctly in the system for the given advanced returns code type. This could be due to missing or incorrect settings in the configuration of return codes or code groups.
  Data Entry Error: There may be a mistake in the data entry where an invalid code group is being used for the advanced returns code type.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to use certain code groups or return types.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for advanced returns in the SAP system. This can typically be found in the SPRO transaction under the CRM module settings.
  Verify that the code group you are trying to use is correctly defined and allowed for the specified advanced returns code type.
  Ensure that the mapping between code groups and return types is correctly set up.
  
  
  
  Review Data Entry:
  
  Double-check the return request to ensure that the correct code group is being used. Make sure that there are no typographical errors or incorrect selections.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the specified code group and return type. This may involve checking user roles and permissions in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed information on configuring advanced returns and the specific requirements for code groups and return types.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data entry, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRM_ORDER for managing returns, or SE11 for checking table definitions related to return codes.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.