How To Fix CRM_COMPL_ARM005 - Catalog &1 is not allowed for advanced returns code type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM - Messages for Complaint Advanced Return Mgmt. Integration

• Message number: 005

• Message text: Catalog &1 is not allowed for advanced returns code type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM005 - Catalog &1 is not allowed for advanced returns code type &2 ?

  The SAP error message CRM_COMPL_ARM005 indicates that a specific catalog is not allowed for the advanced returns code type you are trying to use. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module when processing returns or complaints.
  Cause:
  The error is caused by a mismatch between the catalog you are trying to use and the advanced returns code type defined in the system. Each returns code type can be associated with specific catalogs, and if the catalog you are trying to use is not permitted for that returns code type, the system will throw this error.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for returns codes in the SAP system. You can do this by navigating to the relevant customizing transaction (usually through SPRO).
  Look for the settings related to advanced returns codes and catalogs. Ensure that the catalog you are trying to use is correctly assigned to the returns code type in question.
  
  
  
  Modify Returns Code Type:
  
  If the catalog is not allowed for the returns code type, you may need to either change the returns code type to one that allows the catalog or modify the configuration to allow the catalog for the current returns code type.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to returns processing and catalogs to understand the relationships and restrictions.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the catalog and returns code type.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRM_ORDER for processing orders, or CRM_COMPLAINT for handling complaints.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.